Customer Support Executive

About the role

Solutions Infoway Support Services Pvt. Ltd. (Thiruvalla, Kerala) is hiring Customer Support Executives (5 vacancies, 0-5 years experience). The role handles customer inquiries through phone, email and live chat, resolves complaints and maintains positive relationships with customers. Job Location: Thiruvalla, Kerala / Work from Home. Salary: 10,000 INR per month plus incentives.

Responsibilities

• Respond promptly to customer inquiries through various communication channels, including phone, email and live chat
• Provide accurate and helpful information to customers regarding products/services, order status and billing
• Resolve customer complaints and issues in a professional and timely manner
• Escalate complex or unresolved issues to the appropriate department
• Keep records of customer interactions, transactions, comments and complaints
• Collaborate with other team members and departments to improve overall customer experience

What you’ll need

• 0-5 years of experience

How to apply

Apply through the Solutions Infoway careers page or email [email protected]. Contact: +91 9947049199.

Original job listing

Job details checked on 15 October 2026. Check the linked listing for the latest application details.